Appointments

Request an urgent appointment for today or tomorrow (Monday to Friday)

• Use an online form to request an appointment. This service, known as eConsult, is available Monday to Friday 9am to 5pm. We respond before the end of the next working day or sooner when we are open.
• Phone us Monday to Friday, 8.30am to 6.30pm.
• Visit the surgery and speak with a receptionist when we are open.

When you get in touch, well ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We may be able to offer you an evening or Saturday appointment locally.

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Request a routine appointment for in the next two weeks

• Use an online form to request an appointment. This service, known as eConsult, is available Monday through Friday from 9am to 5pm. We respond before the end of the next working day or sooner when we are open.
• Phone us Monday to Friday, 8.30am to 6.30pm.
• Visit the surgery and speak with a receptionist when we are open.
• Use the NHS App to see what pre-bookable appointments are available.

When you get in touch, well ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We may be able to offer you an evening or Saturday appointment locally.

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Cancel or change an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• reply CANCEL to your appointment reminder text message
• phone us on 01634 720220 when we are open
• visit the surgery and let the receptionist know in person.

Please tell us as soon as possible if you no longer need your appointment so we can offer it to someone else and help reduce waiting times.

If you regularly miss booked appointments, you may be asked to find an alternative GP practice and removed from our practice list.

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Help when we are closed

• Call 111.
• Visit 111.nhs.uk
• For minor illnesses, your pharmacist may be able to help. Find a late-night or weekend pharmacy.

All Medway GP surgeries are closed for GP and staff training one afternoon each month. Our practice is closed from 12pm on:

• Thursday 17 November 2022.

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Help with your appointment

Please tell us:

• If theres a specific doctor, nurse or other health professional you would prefer to respond. You may need to wait longer if the person is not in clinic.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email.
• If you need an interpreter.
• If you would like a friend, family member or member of staff to come in with you for a face to face appointment.
• If you have any other access or communication needs.

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Arrange a home visit

Home visits are only available for housebound patients and for those too ill to attend the surgery.